Sending from a phone
XRP Deposits From a Phone: Where the Tag Gets Lost
Most tag-less transfers start on a phone. The cashier shows an address and a tag on one screen, the wallet app is another screen, and the two have to be carried across by copy, paste or camera. Each of those handoffs can drop the tag without any warning.
This page is about those handoffs and about the one cheap habit that makes the after-the-fact steps on the home page much easier.
Does a QR code carry the tag?
Sometimes. A QR code can hold an address alone or an address plus extra fields, and what yours holds depends on the cashier that generated it and the wallet that reads it. BitStarz’s page data lists a field called dt in its QR settings for XRP, which suggests its code can carry a tag; no other operator we read says anything about it.
So scan, then look. After the camera fills in the address, check that the tag field in the wallet is not empty, and compare it digit by digit with the cashier. Treat a QR scan as a way of typing the address, not as proof that everything arrived.
Wallet apps that tuck the tag away
Some apps show the tag field only after you tap an advanced option, or label it memo or note. Cloudbet’s own interface text refers to a “Tag/MEMO” field and to enabling or disabling the tag, which tells you that field names vary between services and that a tag can be switched off on purpose for destinations that do not use one.
If you cannot find the field, do not send. Look for the words destination tag, memo or note in the send form, and check the app’s help before moving any money.
Take one screenshot before you send
Capture the cashier screen with the address and tag visible, and then the wallet’s confirmation screen just before you press send. Two screenshots cost ten seconds and turn a vague account of what happened into evidence. They also let you copy the tag again, from the picture, into a message to support.
Do it even when you are sure. Nobody who sent a tag-less transfer was planning to.
Getting the hash from a phone
Open the transaction in your wallet’s history and look for a share or view-on-explorer option. Copying from the explorer page is more reliable than retyping from a screenshot, because one wrong character gives a hash that matches nothing. Paste it into your note to support straight away, while the app is still open.
Short answers
| Does scanning the QR code guarantee the tag is filled in? | No. Whether a code carries a tag depends on the cashier and the wallet. Check the tag field after every scan. |
|---|---|
| Where do I find the hash on a phone? | In the wallet’s transaction history, usually under share or view on explorer. Copy it, do not retype it. |